Refund Policy

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Digital delivery: eSIMs are delivered by email after successful payment.

General rule: once an eSIM has been delivered, refunds are generally not available, especially if it has been installed, activated, or any data/service has been consumed.

Possible exceptions: you may be eligible for a refund or replacement if the eSIM is technically defective and we cannot provide a working replacement, or where mandatory consumer law applies.

Before requesting support: please check device compatibility and follow the activation guide.